Last updated: September 2026
Made-to-Order Prints
Every photographic print and any other product identified as made-to-order is individually produced only after the customer’s order is placed. We do not hold finished stock of those image/product combinations.
The customer’s selection — including the particular image, product or format, size, quantity and any other selected options — forms the specification against which the goods are manufactured.
Where goods are made to the customer’s specifications or are clearly personalised, the statutory right to cancel simply because the customer changes their mind does not apply.
Accordingly, once an order for such goods has been accepted, it cannot be cancelled, returned or refunded because the customer later changes their mind or has ordered the wrong image, product, format, size, quantity or other specification.
Customers must therefore check their order carefully before payment and should contact us before ordering if they require assistance.
This does not affect statutory rights where goods are faulty, damaged, incorrectly supplied, not as described or otherwise fail to conform to the contract.
Where a product is not made to the customer’s specifications or clearly personalised, any statutory cancellation rights applicable to that product remain unaffected.
Original Antique Items
Original antique items are not newly manufactured made-to-order goods.
Where statutory distance-selling cancellation rights apply to an original item, those rights remain available.
The customer remains responsible for return postage for a change-of-mind cancellation unless applicable law requires otherwise. Goods must be protected appropriately during return.
Age-related characteristics which were accurately described or reasonably visible before purchase are not defects merely because the item is antique.
Damaged, Faulty or Incorrect Goods
Please contact us as soon as reasonably possible if an order arrives damaged, faulty, incorrectly supplied or materially different from its description.
For transit damage we ask that, wherever possible, you contact us within 14 days and retain the item and all packaging.
Please provide your order number, details of the problem and clear photographs of both the product and packaging.
This reporting request assists us with postal and carrier claims and does not remove statutory rights.
Where a valid claim is accepted, the remedy required by applicable law will be provided.
Where an accepted return is required because goods are faulty, damaged or incorrectly supplied, reasonable return costs will be met by us.
Refunds will normally be made to the original payment method.